FAQ

IS CASH ON DELIVERY (COD) AVAILABLE?
Yes, COD is available for orders below INR 2000 on all serviceable pin codes.*

HOW TO PLACE AN EXCHANGE REQUEST?
You can raise an exchange request within 7 days from the purchase date. In case of exchange, drop us an email at hello@hems.co.in with order details and reasons to raise a request for your order. You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue an exchange and ship it to the same address.

In addition, all replaced products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.

ARE THERE ANY ADDITIONAL CHARGES FOR EXCHANGE?
No there are no charges for exchange orders

HOW WOULD I KNOW IF MY ORDER IS PLACED?
You will get a confirmation of the placed order on your registered email ID. Besides, we will further notify you once it is dispatched from our warehouse.

ARE THERE ANY SHIPPING CHARGES ON DELIVERY?
We charge a shipping fee of INR 150/- on all COD orders. For other payment options the shipping fee is free.

DO WE SHIP OUTSIDE INDIA?
At the moment, we do not deliver items outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.